Translation Company in Delhi, India

Providing quality translation service has always been an uncompromised parameter at Lisan India.

To ensure the best quality of our translation services, two separate linguists are involved in the process- one translates the source text while the other reviews it to ensure the authenticity and accuracy of the translation and suggests changes where required. These suggestions are shared with the first linguist who updates the translation based on it.

Apart from that, Quality Assurance (QA) is an integral part of our process for all the translation projects within our organization. The QA is performed by one of the QA specialists in our internal team before the final client delivery by the Project manager. We resolve the issues found in QA with the help of the reviewer of the project. Every linguist including the reviewer/proof- reader involved in a project is a native speaker.

• Once a project is assigned to us, we conduct background research to understand the domain of the content. Then a project-specific instruction is prepared in close collaboration with the client.
• The content provided by the client is prepared for translation in a workable format for the linguist. This step is especially required when a specific CAT tools like MemoQ, SDL Trados, etc. is required in the project and the content has been provided to us in a generic format such as HTML, Doc, etc.
• After completing this step, we send emails to specific domain expert linguists to confirm their availability including service, language pair, word count, deadline, Instructions and cost. If a linguist confirms their availability, we send the files via our TMS (Translation Management System).
• Once the translator sends the translated files, we send the same to the reviewer/proof-reader to check the translation for quality and accuracy and suggest changes wherever required. These suggestions are shared with the translator who updates the translation based on the feedback.

Apart from that, QA is an unavoidable process for all the translation projects with our organization. The QA is performed by one of the QA specialists in our internal team. We resolve the issues found in QA with the help of the reviewer of the project. Finally, the project Manager delivers the translated files to the client.

Yes, we always use native, professional and experienced translators of the target language expert in their respective domains for all our translation and localization projects.

Yes, we can do small sample translations for prospect clients to assess and analyse our quality standards. Such sample translations are done free of charge at Lisan India.

Lisan India understands the importance of maintaining confidentiality when handling sensitive information. We employ various measures and protocols to ensure the privacy and security of our clients’ documents and data. Here are some of the key steps that Lisan India takes to ensure confidentiality:

• Non-Disclosure Agreements (NDAs): We require our translators, editors, and project managers to sign NDAs, which legally bind them to maintain confidentiality. These agreements establish a contractual obligation to keep all client information strictly confidential.
• Secure Data Storage: Lisan India employs secure data storage systems and technologies to safeguard client information. We use encrypted servers and cloud-based platforms that adhere to industry standards and best practices for data protection.
• Secure Communication Channels: Lisan India employs secure communication channels for exchanging files and messages with clients. These channels include encrypted email services, secure file transfer protocols (SFTP), and/or password-protected client portal. By using these methods, we ensure that sensitive information remains encrypted during transit.
• Controlled Access: Lisan India implements access control mechanisms to limit who can access client documents and data. We restrict access only to authorized personnel involved in the translation process and maintain a strict policy against sharing information with unauthorized individuals.
• Rigorous Selection of Translators: We carefully vet their translators to ensure their expertise and professionalism. We select linguists who have proven track records and demonstrate a commitment to maintaining confidentiality. Lisan India’s translators are aware of the importance of handling sensitive information with care and follow strict confidentiality guidelines.
• Confidentiality Training: We provide comprehensive training to our staff, emphasizing the importance of confidentiality and data protection. We educate employees on best practices, potential risks, and preventive measures to ensure that client information remains confidential throughout the translation process.
• Secure Workflow Processes: We have established workflow processes designed to safeguard confidentiality. We implement internal quality control measures, ensuring that documents are handled and processed securely at every stage of the translation project. This includes secure file transfer, secure storage, and secure backups.
• Regular IT Security Audits: Lisan India conducts regular audits of its IT infrastructure and security systems to identify and address any vulnerabilities. We keep up with the latest security standards, industry regulations, and technological advancements to maintain the highest level of data protection.
• Confidentiality Policies and Compliance: We enforce strict confidentiality policy that outlines our commitment to protecting client information. The policy ensures that all employees understand their responsibilities regarding confidentiality and adhere to relevant legal and ethical standards.
• Data Destruction: After completing translation projects, we often securely delete or destroy client data as per client requirements. This includes ensuring that any backups or temporary copies are also permanently removed.

By implementing these measures, Lisan India aims to create a secure environment where client information is treated with the utmost confidentiality. We strive to maintain the trust of our clients and prioritize the protection of sensitive data throughout the translation process.

We can summarise the procedure followed within Lisan India in 7 key points as mentioned below-

• Defining clear project objectives: establish the purpose, target audience and desired outcome of the translation project.
• Selecting competent translators: ensuring that translators are native speakers of the target language with expertise and experience of at least 5 years.
• Providing comprehensive reference materials: Furnishing linguists with glossaries and relevant documents to maintain accuracy and consistency.
• Implementing a review process: Assigning qualified reviewers to check the translated content against the source material for accuracy, grammar and fluency.
• Using Translation Memory tools: Using computer-assisted translation tools to store and reuse previously translated segments, enhancing consistency and efficiency.
• Conducting linguistic and cultural checks: Ensuring that the translation reflects the cultural nuances and idiomatic expressions of the target language.

Seeking feedback from stakeholders: Soliciting feedback from the client and the target audience (if possible) to assess the quality and make necessary improvements.

Lisan India, headquartered in New Delhi, provides exemplary translation services in India and overseas. Our esteemed clientele includes companies from diverse corners of the globe, benefiting from our online service model. Although our primary office is in New Delhi, Lisan India is recognized as one of the best translation companies in Bangalore, Chennai, and Mumbai. We extend our linguistic expertise across key global cities, leveraging a team of native linguists to ensure precision and cultural resonance in every translation project. With our commitment to excellence, Lisan India stands as a trusted choice for global language services. Whether you’re seeking translation services in any part of India – for example, ‘translation services in Bangalore,’ ‘translation services in Chennai,’ or ‘translation services in Mumbai’ – or you require our services in London, Paris, New York, Shanghai, etc., Lisan India is your go-to partner for linguistic precision on a global scale.